Shipping policy

A responsible party must be present to inspect, inventory, and sign off on the delivery.
You MUST notate if the number of pallets delivered does not match the number listed on the driver’s delivery receipt copy.
Careful inspection of packaging conditions is vital to file freight claims. Any visible damages must be noted on the paperwork when signing for the delivery, as well as documented with photos. Even if you are not sure if the contents inside contain damages due to the exterior condition, you MUST indicate on the delivery receipt to be able to claim concealed damages in the future.
Do NOT reject damaged items. The delivery should be accepted, with documentation of the damage, and a claim should be filed online. SEE IMPORTANT NOTES IN MISSING AND DAMAGED ITEMS SECTION TO FOLLOW.
Regional delivery services are available only.

Orders must be picked up within 10 business days of receiving the ready for pick-up email notification.
After 10 business days has passed, storage fees will begin to accumulate as follows:

$25/day per open order
Fees will accumulate up to two weeks maxing out at $250
Five weeks after the ready for pickup notification has been sent, the order will be returned back to inventory and refunded less the max $250 and a 10% restocking fee.
If storage fees are applied to your order(s), the order(s) will be released for pickup after any fees assessed are paid for in full.

Orders placed for warehouse pick up are not palletized, wrapped, or strapped for shipping purposes.
If you are sending a delivery service that requires secure palletizing of products the order will incur additional packaging & labor fees and must be approved by PRO CFC prior to pick up.
For liability purposes, US Cabinet Depot/PRO-CFC will not help load warehouse pick-up orders without approval from the pick-up party.
Orders must be picked up in safe and compatible condition in accordance to the product and environment. PRO-CFC cannot be held liable for damage that occurs due to improper weather or equipment conditions.
PR-CFC will not accept transit damage claims on warehouse pick-up orders that are picked up and/or shipped with delivery services contracted out at the client’s discretion.

Flatpack warehouse pickup orders are processed and made available for pickup within 3 full business days.
Assembled warehouse pickup orders are processed and made available for pickup within 15 full business days.

Rush Services

Rush services are available for both flat-pack and assembled orders for an additional fee as calculated on the website. (All orders with rush services are subject to total item quantity review.)
The “Rush Fee” only applies to warehouse processing time and does not apply to transit time to your destination.

Same-day warehouse pickup is available for flat-pack orders placed by 12:00 PM (local warehouse time) and requires a minimum 3 hour processing time.
Same-day shipping is available for flat-pack orders placed by 12:00 PM (local fulfilling warehouse time). Orders placed after 12:00 PM will be processed the following business day.

Rush services for assembled orders are processed and available for warehouse pickup or shipping within 10 business days.
PRO-CFC reserves the right to activate or deactivate assembly rush services at the company’s discretion.
Rush services are unavailable for discontinued lines. Combined orders subject to refund of rush fee.
Rush services must be selected at the time of checkout.
“Day One” starts on the next full business day after the order is placed.
Cancellations after the order is picked will be subject to a 10% processing fee.
Cancellations made after an order has been loaded onto a carrier’s truck, or picked up, are subject to a 20% restocking/processing fee.

PRO-CFC reserves the right to activate or deactivate backorders for certain styles, colors, or SKUs at the company’s discretion.
Backorder shipping fees are based on the estimated size of the order and are subject to change based on market rates and services.
The backorder shipping fee only covers one shipment, the backorder will not be not released until all items on the backorder have been replenished in the fulfilling warehouse.

Assembly and limited modifications are available for warehouse pickup and freight shipped orders for additional labor and shipping fees as calculated by the website.
A limited number of modifications are available on framed assembled items only, including:
Increased Depth
Decreased Depth
Prep for Glass: Route Door(s) & Finish Interior
Double Oven Conversion
Modifications exempt the entire order from normal lead times and can take up to an additional 5 business days for completion.

US Cabinet Depot/PRO-CFC has the final determination of resolution for any manufacturer warranty claims submitted.
Blemishes or other damages not impacting the structural integrity of a cabinet will not warrant a full cabinet replacement. US Cabinet Depot/PRO-CFC reserves the right to provide alternative products or components as solutions.
Freight claims for obvious damage or shortage can only be accepted when indicated on the delivery receipt.
Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork noting the damage at the time of delivery.
To file a claim for damage or a shortage, please log into our website and use our damage claim module.

The following must be included to process the claim:

Order number
Buyer’s name
Shipping address for replacements
Brief description of damage or shortage, including item numbers and/or parts
Pictures of the damaged packaging and product are required to be eligible for full
replacement.
Upon receipt of the damage claim, we will review the request within 48 business hours.
Replacements will then be shipped out within 24-48 hours.
Expedited shipping service is NOT available for replacements and/or parts.
All damages must be documented and reported upon opening the boxes.
Missing items must be reported within two weeks from delivery.
Concealed damages must be reported within one month from delivery.
Items that have been assembled and installed cannot be claimed as damaged.
US Cabinet Depot/PRO-CFC cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.